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Digital Transformation Project — French Restaurant Chain

Developed a digital strategy to optimize operations and customer experience across 600 restaurants

Timeline

4–6 months

Category

Digital Strategy
F&B Operations

Process Optimization
Customer Experience
Technology Integration
Digital Marketing

The Challenge

The restaurant chain needed to modernize its operations and digital presence across 600 locations, improve customer engagement, and streamline ordering, marketing, and internal processes.

Our Solution

Developed a digital transformation roadmap that included:

  • Implementation of digital ordering and reservation systems

  • Integration of operational and inventory management tools

  • Optimization of marketing and social media strategy

  • Staff training and digital adoption frameworks

    • Key Results

    +150%

    brand Awareness

    +200%

    engagement

    +180%

    website Traffic

    +120%

    lead Generation

    Details Results

    • Mapped current operations and identified gaps in digital adoption
    • Designed and proposed technology tools for ordering, inventory, and CRM
    • Provided a phased implementation strategy for scalability and consistency

    Our Process

    Research & Strategy

    Strategy

  • Conducted comprehensive operational audit across locations

  • Identified gaps in customer experience and digital presence

    • Implementation

    Implementation

  • Designed a digital adoption roadmap for operations and marketing

  • Suggested integrations for POS, inventory, and CRM systems

    • Optimization

    Optimization

  • Developed KPI metrics for digital performance tracking

  • Provided staff training and frameworks for continuous improvement

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